Redefine Health, a wholly owned subsidiary of URAC, provides healthcare consulting services to help organizations achieve their mission and goals in a rapidly changing and complex environment.

Who We Are

Redefine Health is a healthcare strategy and operations consulting firm dedicated to transformation and growth.  Our consultants bring three decades of experience working in pharmacy operational settings, ranging from those built for small independent start-ups to those driving Fortune 500 company results. We challenge established thinking, forge new insights, and work collaboratively with our clients to design healthcare operations prepared for tomorrow.

What We Believe

We believe that top-performing pharmacies are led by those who instill a culture of performance improvement, assessment, and sustainable change.  We believe that disciplined operational excellence equips organizations to best meet their customer needs while striving toward the notion of value.  Redefine Health is dedicated to driving constructive change to build competitive advantage for our clients.

What We Do

Our solutions are designed to be durable, and to guide and direct operational improvement.  We meet you wherever you are in your journey to high quality care. Contact us to learn more.

Our Process

  1. 1
    Inquire and Discover

    • Gain a thorough understanding of your organization’s business model, services offered, needs, and goals

  2. 2
    Diagnose

    • Evaluate your operations against best in class benchmarks from URAC experience
    • Identify gaps and focus areas to optimize operations

  3. 3
    Design individualized client services

    • Deploy the right consulting partners to optimize the engagement
    • Provide a timeline to minimize disruption and maximize results over time

  4. 4
    Customize plans and recommendations

    • Customize quality assessment tools
    • Redesign and retool supporting operations
    • Hardwire processes to support highly reliable solutions
    • Design templates to support solutions
    • Recommend change management tactics

  5. 5
    Support implementation

    • Tailor our engagement for continued performance monitoring and measurement, at your request.
    • Follow-up to ensure sustained change